Conceptual framework for advances in client care: Emotional and social support in hospitality and logistics environments
1 FBG Logistics Ltd, Lagos, Nigeria.
2 Independent Researcher, Lagos, Nigeria.
Review
Comprehensive Research and Reviews Journal, 2024, 02(02), 023-029.
Article DOI: 10.57219/crrj.2024.2.2.0032
Publication history:
Received on 18 November 2024; revised on 27 December 2024; accepted on 29 December 2024
Abstract:
This paper presents a conceptual framework for enhancing client care through emotional and social support in the hospitality and logistics sectors. Drawing on theoretical foundations, it explores how empathy-driven interactions and community-building efforts influence customer satisfaction, loyalty, and organizational performance. The unique dynamics of both sectors are examined, highlighting operational challenges and opportunities for embedding supportive practices. A structured framework is proposed, integrating key components such as communication, feedback mechanisms, and technology-driven personalization. Practical recommendations are offered to empower practitioners and guide policymakers in implementing client-focused strategies that align with evolving consumer expectations. This study underscores the transformative potential of emotional and social support in driving sustainable growth and resilience in competitive service environments.
Keywords:
Client care; Emotional support; Social support; Hospitality industry; Logistics sector; Customer satisfaction
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Copyright information:
Copyright © 2024 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution Liscense 4.0